Refund Policy

Last updated: EFFECTIVE_DATE

We would rather refund you than have you feel stuck with something that did not work. This page says plainly what we will do.

The short version

• A look that fails is refunded automatically. You never pay a credit for an image you did not receive — the extension does this itself, with no request needed.
• Unused credits are refundable for 14 days. Ask within 14 days of the purchase and we will refund the unused portion of that purchase.
• Credits you have already spent are not refundable, except where the Service failed or where the law says otherwise.

Try it before you buy it

Every install comes with free credits precisely so you can see the quality before you spend anything. We would encourage you to use them first — a generated look is an approximation, and whether that approximation is good enough for you is something only you can judge.

Statutory right of withdrawal

If you are a consumer in the EU or the UK you normally have 14 days to withdraw from a purchase of digital content. Because credits are usable immediately, you are asked at checkout to agree that supply begins straight away, which means the right of withdrawal ends once you start using them.

We go further than that: we will refund the unused portion of a purchase within 14 days regardless, whether or not you have spent some of it. Consumers outside the EU and UK keep whatever rights apply in their own country.

When we will refund beyond that

• The Service was unavailable or broken for a sustained period and you could not use the credits you paid for.
• You were charged twice, or charged for something you did not buy.
• We permanently discontinue the Service — unused paid credits are refunded.
• Anything else where a refund is obviously the fair outcome. Ask.

What we will not refund

• Credits spent on looks that were generated and delivered, simply because you did not like the result. A generated image is an approximation; that is stated before you buy, and the free credits exist so you can judge it first.
• Free or promotional credits, which have no cash value.
• Purchases where the credits were obtained or used in breach of the Terms.

How to ask

Email SUPPORT_EMAIL from the address you used at checkout, and include the order or receipt reference from your Paddle receipt. That is all we need — there is no form and no account to log into.

We aim to answer within two business days. Approved refunds are issued by Paddle.com, our merchant of record, back to the original payment method. Paddle typically completes this within 3–10 business days depending on your bank. The corresponding credits are removed from your balance when the refund is processed.

You can also contact Paddle directly about any order: paddle.net.

Chargebacks

Please write to us before raising a chargeback with your bank — it is almost always faster for you, and we will usually just refund you. Credits associated with a chargeback are removed from the balance they were granted to.